WEBSHOP TERMS AND CONDITIONS
Package tours and accommodation services are purchased via an electronic form. Purchase is possible 24 hours a day, 7 days a week. The client needs to fill in the form with personal information related to the payment for the desired package tour and/or accommodation service in order to receive an e-mail notification of purchase.
Note that the purchase of package tours and/or accommodation services on behalf of a minor or a person deprived of legal capacity can be conducted only by legal guardians, while persons partly deprived of legal capacity can conduct purchase of a package tour and/or accommodation services only with the consent of their legal guardian.
1. HOW TO PURCHASE PACKAGE TOURS
Package tours can be selected from the website offer, which includes (1)one-day trips, (2)weekend getaways and (3) 7-day package tours . Each category uses filters for more detailed search, according to interests, geographical position, purpose, etc.
After you have chosen a package tour, you can click on it for details and find out more information and take a closer look.
Before completing the purchase, please consult General Terms and Conditions of Travel with tourist agency Fantasia Travel j.d.o.o.
If you decide to purchase a package tour, select the desired date of departure and the number of persons. If you wish to complete your purchase immediately, click on „Buy Now“, and if you wish to check other package tours and complete your purchase later, click on „Add to Cart“. Select the number of items or cancel the purchase in the Cart.
Your Cart is both visible and accessible at any moment so you can continue browsing through our offer. When you've completed the search, go back to Cart and select „Buy Now“. The Notification of successfully completed purchase will be sent to your E-mail address. After the availability of the package is confirmed, you will receive an e-mail with detailed guidance regarding payment (Online banking) or a payment receipt (PayPal).
After your payment has been registered, you will receive an e-ticket that you will be asked to present at departure.
Fantasia Travel is bound to notify the buyers about the realization of the tour package at the latest 5 days before departure. If it is impossible to realize the package tour for any reason whatsoever, Fantasia Travel is bound to refund the entire paid amount to the account from which the payment has been made in total.
If the client wishes to cancel the package tour, the provisions of General terms and Conditions of Travel with tourist agency Fantasia Travel j.d.o.o. become effective.
2. HOW TO PURCHASE ACCOMMODATION
You can select accommodation service in the section Accommodation at our website according to the region you are interested in. After you have selected the region, your search can be narrowed based on desired destination, type of accommodation etc. After you choose the accommodation unit, you can click on it for details and to find more information or to view it.
Before purchasing Accommodation, please consult Terms of Accommodation.
If you decide to purchase accommodation, click on „Contact us“. After you have filled in the form and sent the inquiry about the chosen accommodation unit, we will check the availability for the criteria in the form (date and number of persons) with the owner of the accommodation unit as soon as possible and send a Notification of availability to your e-mail.
The e-mail you will receive will contain a link to complete your payment for accommodation on a selected date and for the selected number of people. After you have purchased the accommodation, you will receive an e-mail notification on completed purchase, as well as further guidance and information on accommodation and the e-ticket that you will be asked to present upon arrival to your accommodation unit.
Fantasia Travel is bound to deliver the service of accommodation in the accommodation unit in accordance with the selected date of arrival and departure and the number of persons. Accommodation can be cancelled as stated in Terms of Accommodation.
3. PRICES AND PAYMENT OPTIONS
a) Package tours prices in Webshop www.fantasiatravel.hr are in euros (EUR). Fantasia Travel is obliged not to change the prices once the package tour has been announced, or ask for subsequent payment. All the prices and items included in the prices are listed in the „Price list“ in the section Information on Package Tours.
VAT is included in prices.
b) Prices of accommodation services in Webshop www.fantasiatravel.hr are in euros (EUR). Prices can be subject to change at the provider's request, yet Fantasia Travel is obliged not to ask for subsequent payment once the purchase of accommodation has been completed. All the prices and items included in the prices are listed in the „Price list“ in the section Information on Accommodation.
VAT is included in the prices.
3.2. PAYMENT METHODS
Payment methods in Webshop are as follows:
1. Online banking
2. PayPal account
3.2.1. ONLINE BANKING (MONEY TRANSFER)
If this is your selected payment method you will receive to your e-mail address a pro forma invoice with all data necessary to complete payment, including the bank account number to which the payment of the purchase price should be made. You can make your payment via online banking or in any other way that you usually pay your bills – in a bank, post office etc.
The package tour is booked automatically when you place your order, in the number of items you have chosen. It normally takes 48 hours to verify bank transactions. Fantasia Travel will hold your booking for 3 working days. Booking can be prolonged at your request if you contact us at +38599 306 4453 or at email@example.com. After the amount has been transferred to the bank account, you will receive an e-ticket that you will be expected to present at departure (package tours) or arrival (accommodation).
DATA FOR ONLINE BANKING (MONEY TRANSFER)
Addressee: Fantasia Travel j.d.o.o., Pulac 12/1, Rijeka
Erste & Steiermärkische Bank d.d.
IBAN: HR26 2402 0061 1006 9842 7
Reference number: Date of departure (only numbers – e.g. date 06.12.2014 is registered as: 06122014)
Payment purpose: The name of the trip
If you are making payment for another person or somebody else is making the payment from their account on your behalf, please send us an e-mail to firstname.lastname@example.org to inform us about the names of the payer and the passengers. If you are making payment for more persons, you will receive an e-ticket with clearly pointed out number of travelers. Should we need the other passengers' names (travelling abroad, overnight stays) we will contact you by e-mail.
3.2.2. PAYPAL PAYMENT
If you already own a PayPal account, connected to a verified and valid credit or debit card, it will suffice to log in by your e-mail address and password.
Payment is run through high security PayPal website, which means that the data you're using for payment are not accessible to the company Fantasia Travel, but exclusively to PayPal. Once the payment is registered, you will receive an e-ticket that you will be expected to present at departure (package tours) or arrival (accommodation).
4. RECLAMATION AND CANCELLATION REFUND
Should Fantasia Travel cancel a package tour, company Fantasia Travel is bound to refund the entire amount to the account from which the payment has been made within 14 workdays since the cancellation of the package, i.e. since the day the passenger was notified that it is not possible to realize the package.
If a passenger cancels a journey, Fantasia Travel will transfer the money back to the account from which the payment has been made, in accordance with tourist agency Fantasia Travel General terms and conditions of travel:
• up to 30 days before departure: - 10 % of the price
• 29 to 22 days before departure: - 25 % of the price
• 21 to 15 days before departure: - 40 % of the price
• 14 to 8 days before departure: - 80 % of the price
• 7 to 0 days before departure: - 100 % of the price
• After departure: -100 % of the price.
5. PRIVACY STATEMENT AND CONFIDENTIALITY
Fantasia Travel respects the privacy of the users and website visitors. Pursuant to the Personal Data Protection Act, Fantasia Travel is bound to acquire personal information related to its clients with their express permission and to the purpose previously known to the client. Only willingly provided personal information will be used to realize the desired service and to send notifications and information pertaining to your package tour or accommodation. We promise not to sell, publish or give this information to the third party in any way other than as stated in this provision.
Your personal data, i.e. buyer information (such as names, addresses, phone numbers etc.) and the data of other service users (such as children's names or birth dates) will be required only when you purchase a tour package or accommodation service, so that we can register the payment to your name, and send you all the information on the package, service or accommodation. Your personal data will be forwarded to third parties only when this is necessary to realize package tours or accommodation service and only to the provider of accommodation or package tour, if Fantasia Travel is not the provider.
The personal data will not be available to the third party if they are not necessary to organize the package tour or accommodation service, unless it is required by law.
By purchasing a package tour or accommodation service you accept to put your personal data at disposal of Fantasia Travel and you allow them to use your data in order to protect your interests in all business you negotiate with Fantasia Travel.
Should there be a change in your personal information or if you have made an error entering them, please contact us at email@example.com or +38599 306 4453.
6. ACCEPT GENERAL TERMS AND CONDITIONS OF WEBSHOP
By using the services on this website you accept Webshop Terms and Conditions. If you cannot accept it, please do not use the website www.fantasiatravel.hr.
All issues not specifically regulated by Webshop Terms and Conditions will be resolved by the General terms and conditions of website use, Fantasia Travel Tour Agency j.d.o.o. General terms and Conditions and Fantasia Travel Tour Agency j.d.o.o. Accommodation Rulebook.
7. CHANGES TO WEBSHOP TERMS AND CONDITIONS
Fantasia Travel reserves the right to change or update Webshop Terms and Conditions at any moment. Changes come in effect on the day they are published on the website. If you continue to use the Service you will accept the changed or updated Webshop Terms and Conditions. Fantasia Travel recommends periodical checkups of Webshop Terms and Conditions to be aware of the possible changes.
Rijeka, March 2015.